SWI 1.2 Phone Calls by Hold Time, Handled, and Abandoned FY2014-2023
Statewide Intake serves as the “front door to the front line” for all DFPS programs. As the 
central point of contact for reports of abuse, neglect and exploitation of vulnerable Texans, SWI staff are available 24 hours a day, 7 days per week, 365 days per year. 

SWI is the Centralized point of intake for child abuse …