MTA NYCT Paratransit Drop-off On-Time Performance: 2016 - 2019 (Archived Methodology)
Drop-off On-Time Performance (OTP) measures the quality of provider service, comparing actual to customer-requested drop-off time for trips scheduled with an appointment time. This dataset uses the old methodology in which trips were considered on-time if they arrived at the drop-off location no more than five minutes …